Privacy Policy

We value your trust and are committed to protecting your privacy

Effective Date: 20th August 2025

Last Updated: 20th August 2025

Welcome to Happy Hour Gaming Club ("we," "our," "us"). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or use our website, services, and gaming platforms (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name
  • Date of birth (to verify age eligibility)
  • Email address and phone number
  • Residential address
  • Government-issued ID (for KYC verification)
  • Payment and billing details (credit/debit card, e-wallets, crypto, bank details, etc.)

b. Non-Personal Information

  • IP address and device information
  • Browser type and operating system
  • Website usage data, including pages visited, duration of visit, and gaming activity
  • Cookies and tracking technologies

c. Sensitive Information

For compliance with anti-money laundering (AML) and responsible gaming regulations, we may request additional verification documents.

2. How We Use Your Information

We use the information we collect to:

  • Verify your identity and eligibility to gamble (must be of legal age)
  • Create and manage your player account
  • Process deposits, withdrawals, and transactions
  • Provide customer support
  • Send promotional offers, bonuses, and updates (if opted-in)
  • Monitor gaming activity for responsible gambling and fraud prevention
  • Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal information. However, we may share it with:

  • Payment processors & financial institutions (to facilitate transactions)
  • Regulatory authorities (if required by law)
  • Fraud detection & security partners
  • Service providers (hosting, IT, marketing, analytics)
  • Business transfers (in case of merger, acquisition, or restructuring)

4. Cookies & Tracking

We use cookies, pixels, and similar technologies to enhance user experience, track performance, and deliver personalized offers. You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We implement industry-standard security measures, including:

  • SSL encryption
  • Firewalls and intrusion detection
  • Secure payment gateways
  • Regular audits and monitoring

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your information as long as your account is active and as required by law (e.g., AML and tax regulations). When no longer needed, data is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your information
  • Restrict or object to certain data processing
  • Withdraw consent for marketing communications
  • Request a copy of your data (data portability)

To exercise your rights, contact us at privacy@happyhourplay.com.

8. Responsible Gaming

We are committed to responsible gaming. If you wish to set limits on your gameplay, self-exclude, or seek support, please contact our support team.

9. Age Restriction

Our Services are strictly for individuals 21+. We do not knowingly collect data from minors. If we discover any account belongs to an underage user, it will be terminated immediately.

10. International Data Transfers

Your information may be transferred and stored on servers outside your country of residence. We take steps to ensure adequate protection under applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our Services indicates acceptance of changes.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Happy Hour Gaming Club

📧 Email: privacy@happyhourplay.com

📞 Phone: +977 9805521043

📍 Address: Unit No.08, Ward No. 02 Bageshwori Tole Surkhet Road, Nepalgunj 22900

Last updated: 20th August 2025

© 2025 Happy Hour Gaming Club. All rights reserved.

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